PERSONALITY TEST-WHAT TO DO WHEN YOUR CUSTOMER IS...

What to do when your customer is an ANALYTICAL

Be systematic, thorough, deliberate, and precise
Focus on the task
Be prepared to answer many “how” questions
Provide analysis and facts
Don’t get too personal
Be accurate and logical
Don’t rush unnecessarily
Expect to repeat yourself
Allow time for evaluation
Use lots of evidence
Compliment the precision and accuracy of the completed work

What to do when your customer is a DRIVER

Focus on the task
Talk about expected results
Be business like and factual
Provide concise, precise, and organised information
Discuss and answer “what” questions
Argue facts, not feelings
Don’t waste time
Don’t argue details
Provide options

What to do when your customer is an AMIABLE

Be relaxed and agreeable
Maintain the status quo
Be logical and systematic
Create a plan with written guidelines
Be prepared to answer “why” questions
Be predictable
Agree clearly and often
Use the word “we”
Don’t push
Don’t rush
Compliment him or her as a team player
Be a good listener

What to do when your customer is an EXPRESSIVE

Focus on developing a relationship
Try to show how your ideas will improve his or her image
Be enthusiastic, open and responsive
Relate to the need to share information, stories and experience
Be forthcoming and willing to talk
Ask and answer “who” questions
Remember to be warm and approachable at all times
Work to minimise his or her direct involvement with details or personal conflicts